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Liaoning Tax Authorities Boost Services for Taxpayers and Fee Payers

Liaoning tax authorities have enhanced services for taxpayers and fee payers through a recent initiative. For foreign founders operating in China, these developments signal improved support and efficiency in tax administration.

Liaoning Tax Authorities Enhance Services for Taxpayers and Fee Payers

Foreign founders registering or operating a company in China should be aware of ongoing efforts by local tax authorities to improve service delivery and resolve taxpayer challenges. A recent initiative in Liaoning Province provides insight into how Chinese tax departments are working to create a more supportive environment for businesses.

Focus on Learning and Implementation

Since the launch of the second batch of a thematic education campaign, party committees at all levels of the Liaoning tax system have closely followed the general requirements of "learn ideas, strengthen party spirit, emphasize practice, and build new achievements." They have educated and guided party members and cadres to integrate learning, thinking, and action, and to firmly establish a people-centered development philosophy. The focus has been on solving problems and doing practical things for the masses, ensuring that work benefiting people's livelihoods warms their hearts and aligns with their wishes.

To promote action through learning, learning comes first. The party committee of the Liaoning Provincial Tax Bureau of the State Taxation Administration has prioritized "learning ideas." Led by the provincial bureau's party committee, party committees throughout the system have closely integrated with tax work realities, deeply studied the party's scientific theories, and strived to master the leadership methods, thinking methods, and work methods contained therein. They have established a political achievement view that benefits the people and strengthened the concept of centering on serving taxpayers and fee payers, creating a good situation where tax work and taxpayers and fee payers move in the same direction and answer the same questions together.

"Learning ideas means learning loyalty, learning compliance, learning skills, and learning motivation, and solving the problems of 'for whom to work, what to do, and how to do it' from both ideological and action perspectives," said Xu Guanglie, party secretary and director of the Liaoning Provincial Tax Bureau and head of the thematic education leading group. "Based on the reality of tax work, we focus on what taxpayers and fee payers think and hope for, think more about ways to solve problems, and do more things that benefit enterprises and the people, so that taxpayers and fee payers can truly feel the actual results of the thematic education."

Practical Measures at the Local Level

To ensure the thematic education is deeply rooted, tax departments in Chaoyang City and its counties have used methods such as leadership-guided learning, joint learning by party branches, and on-site learning at red resources sites. They have conducted party lectures and themed party day activities, comprehensively studying and understanding the scientific system, essence, and practical requirements of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, and effectively transforming this important thought into a powerful ideological weapon for transforming the subjective and objective world.

With the "key minority" leading the "vast majority," party member leading cadres of the Dandong City Tax Bureau have taken the lead in combining learning with application and promoting action through learning, planning and advancing a series of work measures to improve the quality and efficiency of tax and fee services. The grassroots party organizations of the bureau have deeply carried out "make contributions based on posts" activities, visiting people to understand their situations and listen to their opinions, and the 97 improvement measures proposed have been implemented one by one and achieved results.

Armed and guided by scientific theory, the Yingkou City Tax Bureau has become more clear in its goals and solid in its measures for "one enterprise, one policy" services. They proactively provide precise tax and fee policy services to heating enterprises, promptly deliver the "dividends" of tax and fee preferential policies, and use warm actions to continuously warm residents' winter. Liu Shaoyang, party secretary and director of the bureau and head of the thematic education leading group, said: "In the face of urgent and difficult problems of taxpayers and fee payers, we do not shirk or dodge, and truly use the party's innovative theory to guide our tax practice of seeking welfare for the people."

Deepening Research and Solving Problems

Learning is the foundation of action, and action is the use of learning. During the second batch of thematic education, leading cadres at all levels of the Liaoning tax system have persisted in carrying forward the fine style of "four down to the grassroots," walking the mass line of the new era, and promoting the transformation and solidification of research results and the implementation of inspection and rectification with the vigor and tenacity to solve problems and do practical things for the masses.

During the thematic education period, leading cadres of the provincial bureau took the lead in continuously deepening investigation and research, going deep into the grassroots to walk through processes and personally solving problems on the front line, promoting the resolution of more than 20 key issues concentratedly reflected by grassroots units and taxpayers and fee payers. The "top leaders" of each city bureau successively went deep into more than 50 county-level tax bureaus, more than 60 grassroots party branches, and the front line of tax and fee collection and management services, listening to opinions and suggestions from taxpayers and fee payers on site, and promoting the resolution of more than 140 practical problems.

In the "walk through processes" activity of leading cadres, leading cadres of the Benxi City tax system consciously changed their identities and perspectives, experienced the tax and fee business handling process, directly investigated service blind spots, and came up with ideas and methods to solve problems. Recently, Qi Wei, party secretary and director of the Pingshan District Tax Bureau of Benxi City and head of the thematic education leading group, conducted a "walk through processes" at Benxi Fuyao Float Glass Co., Ltd. to carry out a major inspection of the implementation of tax and fee preferential policies, examining from the taxpayer's perspective whether policy push is precise, tax declaration is smooth, tax services are convenient, and cadre style is pragmatic, and on-site studying and solving practical problems encountered by the enterprise in policy understanding and data filing. Song Yang, accountant of the company, believes that the tax bureau leaders' door-to-door experience of tax handling processes and solving practical problems is very pragmatic service, and enterprises welcome it.

To walk the mass line of the new era well, the party committee of the Huludao City Tax Bureau has educated and guided the majority of party members and cadres to deeply study, carefully understand, and practice, seeking truth, reality, and effectiveness. The city's tax system has deeply built intelligent "ask and handle integrated" windows, continuously improving the level of tax and fee payment services. Since the launch of the second batch of thematic education, the intelligent "ask and handle integrated" windows have handled more than 50 "difficult and complicated diseases," with a satisfaction rate of 100%. Han Tao, party secretary and director of the bureau and head of the thematic education leading group, said: "We understand the laws, clarify the direction, learn methods, and increase wisdom in the study of the party's innovative theory, activate the engine of party members and cadres to take the initiative, and with the tenacity of 'biting the green mountain and not letting go,' persist and work for a long time, striving to make more contributions to promoting the high-quality development of tax affairs."

Building "Fengqiao-Style" Tax Offices

To deepen and solidify the thematic education, it is necessary to truly learn, truly understand, truly believe, and more importantly, truly use, truly do, and truly grasp. The Liaoning Provincial Tax Bureau takes the high-quality construction of "Fengqiao-style" tax offices in the new era as a starting point. In accordance with the Guiding Opinions of the State Taxation Administration on Promoting the Construction of "Fengqiao-Style Tax Offices (Sub-bureaus, Tax Service Halls) in the New Era," and around the Liaoning tax "15566" vision plan, it progressively consolidates the grassroots foundation of tax authorities serving national governance, refines and issues specific work plans, plans and advances the "operation map" and "timetable," promotes the linkage of tax authorities at the provincial, city, and county levels, creates a strong atmosphere of striving to create "Fengqiao-style" tax offices, and opens up the "last mile" of contacting and serving the vast number of taxpayers and fee payers.

Since the launch of the second batch of thematic education, the Fuxin City Tax Bureau has extended learning, research, and practice activities to the grassroots, raising awareness, clarifying direction, making up for shortcomings, and solving problems. In the city's 38 tax sub-bureaus (offices) and tax service halls, they have unified signs, unified images, and unified standards, set up "New Fengqiao Windows" and "New Fengqiao Rooms," promptly and effectively resolved tax and fee disputes, safeguarded the legitimate rights and interests of taxpayers and fee payers, and improved the service quality and social image of tax authorities.

At the meeting of the Liaoning Provincial Tax System to study and implement Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and summarize the first batch and deploy the second batch, the provincial bureau party committee required the entire provincial tax system to adhere to "learn comprehensively, learn deeply, learn thoroughly, learn to believe, and learn to use" in the thematic education, highlight the cohesion of the soul, work focus, traction, upper and lower linkage, and upright discipline, find gaps, make up for shortcomings, and strengthen weaknesses, form work synergy, and strive to open up the blocking points, pain points, and difficulties that restrict the high-quality development of tax affairs.

Implementing Tax and Fee Preferential Policies

Implementing the continuation, optimization, and improvement of tax and fee preferential policies is a major decision and deployment of the Party Central Committee and the State Council, and also an important criterion for testing the thematic education. The Liaoning provincial tax system adheres to the "five measures" work strategy, deepens the "exempt from application, enjoy directly" reform, and promotes the fast, accurate, stable, and good implementation of tax rebate, tax reduction, and fee reduction policies. Since last year, the province has added more than 20 billion yuan in tax reductions, fee reductions, and tax rebates and deferrals, effectively reducing burdens and increasing confidence for various business entities.

"We have enjoyed more than 70 million yuan in VAT retention tax rebates, which greatly solved our funding problems, made our cash flow more sufficient and stable, and we are full of confidence in future development," said Zhang Shaoqiang, general manager of Liaoning Xinhualong Dayou Molybdenum Co., Ltd. Since 2023, the Jinzhou City Tax Bureau has focused on the urgent and difficult problems of taxpayers and fee payers, continuously improving the accuracy of policy push, and promoting the implementation of tax and fee preferential policies.

To high-quality serve Liaoning's comprehensive revitalization and new breakthroughs, the entire provincial tax system is duty-bound. Xu Guanglie took the lead in carrying out the "leading cadres enter parks and enterprises" activity, going deep into multiple enterprises in the Liaozhong Near-sea Economic Development Zone to promote tax and fee policies, deliver preferential "dividends," solve tax-related problems of major investment projects, and solve enterprise financing problems through "bank-tax interaction." The relevant practices were rated as an excellent case of Liaoning Province's "leading cadres enter parks and enterprises to solve problems and demands." Since the launch of the second batch of thematic education, the provincial tax system has deepened the "project steward" tax service mechanism, organized 1,237 tax cadres to provide exclusive services for nearly 400 major projects, solved more than 300 practical problems, and implemented tax and fee preferences of more than 1 billion yuan.

The Shenyang Zhongdong Port Commercial Complex Project encountered difficulties in capital turnover during construction. When applying for deferred tax payment for the first time, it was not completed due to an operational error. After understanding the situation, the full-process project steward team of the Heping District Tax Bureau of Shenyang City immediately provided meticulous guidance and follow-up services to the enterprise, quickly helping the enterprise complete the tax deferral business. "The tax personnel taught us hand by hand, and it was done smoothly. This deferred tax payment of more than 70 million yuan greatly relieved our financial pressure," said Xie Lu, chief accountant of the Shenyang Zhongdong Port Commercial Complex Project.

Only by jointly promoting the modernization of tax affairs can we effectively improve the ability and level of solving problems and doing practical things for taxpayers and fee payers. The Anshan City Tax Bureau, around the "five projects" of party governance and soul casting, development empowerment, reform and foundation strengthening, service quality improvement, and team upgrading proposed by the provincial bureau party committee, takes the thematic education as an opportunity to effectively stimulate team vitality, form a good atmosphere of unity, forging ahead, pragmatism, and efficiency, and has achieved positive results in building party building demonstration bases, improving tax service quality and efficiency, and perfecting tax and fee supervision mechanisms. Qu Chunguang, party secretary and director of the bureau and head of the thematic education leading group, said: "The thematic education has boosted the spirit of party members and cadres to forge ahead and strive for excellence, and will certainly powerfully promote the 'five projects' to take root in the city's tax system."

Next, party committees at all levels of the Liaoning provincial tax system will continue to shoulder the main responsibility, effectively play the role of the thematic education leading group and its office, optimize the promotion mechanism of thematic education, and track and evaluate the progress and effectiveness of the thematic education. At the same time, they will further promote the deep integration of thematic education with the main responsibility and main business of tax affairs, effectively advance the key work of tax reform and development, and test the quality and effectiveness of thematic education with practical actions and results.

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This summary is based on information published by the relevant Chinese government website and is general information, not legal or tax advice.